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FAQ's
How should we charge our natural stones and crystals?
To charge your natural stones, place them on a Selenite slab or plate for a few hours. Selenite naturally recharges and cleanses crystals. You can also use moonlight, especially during a full moon, or sunlight, but avoid prolonged sun exposure for crystals prone to fading.
What is your Return Policy?
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your gemstone, you can return it within 3 days of receipt for a full refund or exchange. Please refer to our Returns & Exchanges policy for more details on eligibility and procedures.
Mandatory: Kindly make a video when you receive your order from start to end. The video should clearly show the package being opened and the contents being inspected.
Why are their cracks on Natural stones?
Natural stones often have cracks, cavities, vugs, or internal fractures. These are not flaws but rather unique and attractive features that form naturally during the stone's creation process. These characteristics add to the stone’s individuality and beauty, making each piece one-of-a-kind.
How many days does it take to deliver?
It takes 7-12 business days for delivery but we are sure it be worth the wait!
Are your Gemstones Ethically sourced?
Yes, at Cosmic Enclave, we prioritize ethical sourcing practices. Our gemstones are sourced from trusted vendors who adhere to fair trade standards and prioritize sustainability.